Frequently Asked Questions
OUR PROMISE
Welcome to TopWatchAccessories
High quality details are displayed, and your watch is made with the spirit of craftsmanship and the height of craftsmanship.
IS YOUR TRUSTED DESTINATION FOR THE FINEST MERCHANDISE
We serve clients in more than 100 countries around the globe. Our merchandise ranges in price from $5,000 to well over $1 million so we recognize that the most important factor for our clients is trust and confidence. Nothing is more important to us than our TopWatchAccessories for total integrity, quality, and personal service.
We Work With The Most Established Industry Partners
We only work with the best and most established companies in each product category. All of our merchandise comes from suppliers with impeccable reputations for quality and integrity. Most have been in business for at least 10 years and many for decades. All merchandise on TopWatchAccessories comes from suppliers in the U.S. who have been carefully vetted and are widely regarded as the best in their respective fields.
All Merchants Are By Invitation Only
All of our merchant partners are by invitation only. There are NO “public sellers” at TopWatchAccessories and you cannot buy your way in. We maintain the highest standards by selecting only the very best partners from the start.
Focusing on high-end watch making and creative design
01.
Stress-Free Ordering
Clients sometimes tell us stories about unfortunate experiences they have had with certain other companies such as waiting months for merchandise to arrive. That would never happen at TopWatchAccessories. We will not process an order or accept payment unless we have first re-confirmed the merchandise availability, price and delivery time. So you can purchase a Rolex online at midnight at TopWatchAccessories knowing that your credit card will not even be charged until we have first confirmed that everything is ready to fulfill your order exactly as promised. At checkout, a simple credit card authorization will be used to validate the credit card and payment information. Only after we have confirmed the order details is the order processed and the purchase price charged. So there is no guesswork and no anxiety purchasing from TopWatchAccessories!
02.
Secure Payments
For your protection, we use for our banking processing. Having one of the world’s largest banks as our partner makes it easy and secure for clients to process orders and payments at TopWatchAccessories. We ensure the highest level of security by using industry-leading technology (such as SSL) to keep your information safe and no financial data is maintained on TopWatchAccessories servers.
03.
100% GUARANTEED AUTHENTICITY
We fully guarantee the authenticity of our merchandise. Whether it's Cartier jewelry, Rolex submarines, or any other item, we guarantee that all of our merchandise is 100% authentic, backed by an "unconditional" full refund policy. Our partners are renowned experts in their fields and we have never had any incidents involving fraudulent or counterfeit products.
04.
SERVICE FROM THE SAME COMPANY WHERE YOU PURCHASED
Our partners in fine timepieces maintain service centers staffed by expert watchmakers who perform maintenance and warranty work on hundreds of fine timepieces each year including all of the top brands such as Rolex, Audemars Piguet, Hublot, Patek Philippe, Breitling and many more. So our clients can have their fine timepieces serviced and maintained through our affiliate service centers. Our service centers typically perform these maintenance and repairs with less downtime and at lower cost than the manufacturer’s service centers.
05.
SECURE SHIPPING
We ship fully insured to more than 100 countries through established companies: FedEx, UPS or USPS. For your protection, we require a signature upon delivery.
INFORMATION YOU PROVIDE TO US
payment via the following methods: wire transfer, Western Union, Alipay, all international orders must be paid via wire transfer.
1. WIRE TRANSFER
2. Direct Alipay Payments
3 . Western Union
“International wire transfers about one to three business days to process. Once payment is received and cleared, your order will be shipped.”
SHIPPING &
DELIVERY
We offer fast international shipping. The processing time for your order will depend on what you are ordering, whether your order is finalized, and when you place your order. Once shipped, your order usually takes 5 to 7 business days to arrive at its destination. You can track your order by emailing the tracking number provided to you.